We accept Visa, Mastercard, Discover and American Express through our online store. Orders will be billed in full at time of shipping. For international orders, we can only accept payments via credit cards issued by a US bank. Please contact us if you wish to pay offline via wire transfer or other means.
GulfstreamLighting.com is currently only accepting orders for delivery to the United States and Canada. All orders within the contiguous U.S. will be shipped by UPS or common carrier. Shipping and handling charges for all items (domestic and international) is a per item charge based on the weight of the item, the size of the box and the delivery destination. Once your order has been placed, shipping date(s) will be emailed to you. In stock products ship within 1-4 business days. Out of stock items usually ship within 5-20 business days depending on the manufacturer. Special Order items generally ship within three to six weeks. If you require faster delivery, please contact Gulfstreamlighting.com to arrange overnight or second day delivery. Gulfstream Lighting requires a signature on all packages shipped. A customer may request to have items delivered without a signature, in which case all liability is transferred to the customer. Customer will assume all responsibility for products left without a signature Larger items will ship via truck freight. Items shipped freight are delivered to curbside or driveway only and may incur an oversized item surcharge; for any additional delivery needs or questions, please contact our sales professionals at (877) 651-2100. Truck freight orders require that someone is available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours. Sales Tax Applicable sales tax will be added to your order for shipments to residents in the State of Florida.
110% Low Price Guarantee:
Gulfsteamlighting.com is dedicated to providing our customers quality merchandise at competitive pricing. We back this dedication with a 110% Low Price Guarantee: If you find a lower qualifying price (including shipping, handling and sales tax as applicable) on the same product, we will match that price and beat it by an additional 10% of the difference in price. We offer our 110% Low Price Guarantee with the following conditions: • The product must be in stock and available for immediate shipment from the competitor. • The advertised price must be from an authorized online or offline U.S. retailer.
• Our 110% Low Price Guarantee does not apply to close out, discontinued or clearance items.
• The price must be a published price or be a written quotation from a competitor that can be verified by us, not a verbal price quote.
• Our Low Price Guarantee cannot be applied to previous orders, only new orders. Refunds will not be applied after your order is placed.
• Our Low Price Guarantee will not be applied if it would result in a price less than our cost.
• Due to our already low prices or manufacturer restrictions on some product lines, our low price guarantee does not apply to some product lines or products. Due to manufacturer restrictions, we are not able to match prices for specific products on some product lines, including but not limited to Casablanca Fan Company, Ambience, George Kovacs, Metropolitan, Minka Aire, Minka Lavery, Minka Energy Star and Minka Great Outdoors. Not all products for these product lines are limited by the manufacturer restrictions, so please call us if you have found a lower price. No Hassle
Returns & Exchanges:
We believe that you will be pleased with your purchase. However, we realize that items may arrive defective, damaged, or not as you had anticipated. Please inspect all merchandise within 48 hours of delivery. MERCHANDISE RETURNED WITHOUT AN RGA NUMBER WILL BE REFUSED. Damaged Merchandise Inspect your merchandise immediately upon receipt. If the merchandise was damaged during shipping, please file a claim with the carrier immediately. Defective Merchandise Product technical issues, including fan motor problems, can be resolved quickly through the manufacturer’s technical support telephone number (enclosed with the product information within the box). If the manufacturer cannot solve the problem, we will replace the defective product, except for defective bulbs. Contact Farreys.com for a Return Goods Authorization (RGA). After thirty (30) days of receipt of merchandise, replacement or repair of a defective product must be handled by the manufacturer under the guidelines of the product warranty. General Returns Gulfstreamlighting.com hopes that you will be satisfied with your order. In the event that you would like to return your merchandise, and it has NOT been installed, you may return it within thirty (30) days of receipt. Please contact Gulfstreamlighting.com for a Returned Goods Authorization (RGA) number within thirty (30) days of receiving the merchandise. Product returned must be accompanied with an RGA and will be accepted less a minimum 15% restocking charge and shipping costs. The product must be returned in its original condition with all parts intact. A credit will not be issued if the merchandise is not the original product invoiced or in the original packaging. Instructions for Returns: 1. Contact Gulfstreamlighting.com within 72 hours of delivery date for a Return Goods Authorization. 2. All goods must returned in original package within 30 days from delivery date. 3. Enclose the invoice with reason for return. All returned merchandise will be inspected and may be subject to a restocking charge. Acceptable returned merchandise must be:
• Unused • In its original box with sufficient packaging materials
• In resalable condition
• Has not been installed or modified in any way • Accompanied by a Return Goods Authorization number.
The following types of items and orders do not qualify for returns or refund:
• Large orders: Orders containing 10 qty or more of a single item, or an order having an invoice total greater than 00.
• Light bulbs, parts, and shades.
• Custom orders or products built to order; unless found to be defective.
• Special purchases such as: inventory sale items, custom quotes, special discounts, clearance items, etc. Refused Delivery Refused deliveries are subject to a minimum 15% restocking charge (up to 50% restocking charge on custom or special order products) plus the cost of return shipping.
Please contact customer service at 877-651-2100 or via email (provided on your electronic receipt or invoice) for cancellation requests. Cancellations may be subject to a cancellation fee, unless the order is cancelled within one business day of the order being placed. Cancellation fees increase the further Gulfstreamlighting.com and the manufacturer have processed your order. The minimum order cancellation fee is 15% of the purchase price. Orders cannot be cancelled after the manufacturer has processed and/or shipped the items. Pricing Errors Due to human error, our site may list an occasional incorrect price. While we make every effort to ensure these mistakes do not happen, Gulfstreamlighting.com cannot honor incorrect prices. In the event an error is found, we will inform the customer before the order is placed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely.